Smartphones – and more broadly speaking, mobile devices – are receiving a lot of negative publicity at the moment in the meetings and events circles, with claims they’re distracting your audiences. There’s even been a call to arms to ban them entirely. Vice President of Digital Solutions at Freeman Digital, Ken Holsinger, steps in to defend our beloved friends, claiming we need to encourage engagement with them properly, not to ban them altogether. And we agree! Don’t ban them – engage them!
When it comes to the subject of mobile devices and disruption, everyone’s got a lot of opinions, often even emotional ones. There are officially more mobile devices on our planet than there are people — the real-time ticker from GSMA Intelligence shows the current number of worldwide mobile connections at over 7.66 billion, and it’s growing by the second. Love them or hate them, smartphones and tablets are now a ubiquitous part of our daily lives, and event marketers are struggling with how to best tackle the situation at hand. Now industry groups are buzzing with the question: should we ban mobile from meetings?
IMEX and MPI cite Amy Gallo from Harvard Business Review in their new study, which says that 40 percent of meeting professionals would support a blanket ban on devices at meetings and events. Gallo and her experts say nobody’s really multitasking as well as they think they are, and that device users can be distracting, even upsetting, to those around them. However, keep in mind that these experts are speaking in the context of the everyday workplace, where they also recommend keeping meetings to seven people or less and not let anyone sit down.
Maybe that’s sage advice for your typical office environment, but we don’t hold big events in the corporate conference room. Trying to apply the same advice to the events industry is not a one-to-one comparison. We are talking about taking devices away from people who are on the road, away from the office, and away from family for several days at a time. Not to mention that our biggest attendee audience has grown up with devices in hand—try telling a Millennial that his or her phone isn’t welcome at your event and see how well that goes over. It’s not exactly setting the groundwork for repeat attendance.
So let’s be real for a minute—people aren’t going to stop using their phones. According to KPBC’s annual Internet Trends report from 2015, 73% of the global population use mobile devices, spending almost three hours on mobile apps and almost two hours on social media every day. But by taking advantage of the already-in-hand mobile devices, you have a ready-made communication channel with the potential to drive deeper engagement and create more connected attendees. Here’s how you can harness the true power of mobile to focus attention and drive outcomes.
Mobile devices provide a personalized event experience
Mobile devices are the perfect guide for attendees at any event, providing easy access to maps, session information, schedules, reference material, and even networking apps to help them connect with peers, speakers, and prospects. They can help attendees plan their days at events and provide reminders to move from session to session, providing an event experience that feels much more organized and seamless to attendees. Personalized content tailored to each attendee’s areas of interest, industry role, and more can be pushed straight to mobile devices, pushing past the one-size-fits-all approach to a more intimate, targeted event experience that focuses on fulfilling attendee wants and needs.
Mobile interaction fully engages attendees during sessions
Would you like deep insight into how your audience responds to content, what they’re looking for from presenters, and even who might be interested in working with you?
Mobile devices can be your best friend during event sessions when you utilise them to interact with attendees through technology offerings like second screen applications. By integrating second screen interaction via mobile right into your session, you get your audience more connected from the start, encouraging them to actively respond and participate in the presentation. This leads to higher performance overall, from presenter scores to levels of engagement. Audiences rate presenters often as much as 15 percent higher when they utilise second screen in their sessions.
But that’s not all. Using second screen, you can take attendee questions and adjust content on the fly, poll your audience for rich data that can be used to fine-tune future presentations, and collect valuable feedback that could help you close deals and win new customers. We see a significant increase in audiences commenting, tweeting, and asking questions when using a second screen platform—sometimes by as much as several hundred percent, depending on how well the presenter has worked the platform functionality into their content.
Mobile creates communities
Don’t fight the attendee urge to post hashtags, check-ins, and selfies to social media. Use it to your benefit and create a sense of community for your event that turns attendees attention away from their Facebook wall and back toward your event by making it easy for attendees to share their insights and observations via mobile interactions. Plus, the rich data from these social media interactions can inform decisions for your event…not just for next year, but literally in real time!
Second screen applications often allow social sharing directly from the app during a session, and attendees can see questions and comments from the rest of the audience in real-time. More and more event planners are opting for social media integration platforms that display social posts live on screen aggregated by a branded event hashtag. Encourage attendees to post nuggets of wisdom from speakers, snapshots from the show floor, even selfies in your host city—and tag themselves with the event hashtag. And from LinkedIn to Twitter, it’s a tool that attendees use to connect with one another, so get involved and help guide the conversation.
Mobile devices help amplify your message
Keep in mind that attendees aren’t just checking in with the office or connecting back home when they’re online. Many use social media in smart ways on show site, and they follow and track hashtags, locations, speakers, and peers who are tweeting and Instagramming up a storm.
According to our study with the Event Marketing Institute on the viral impact of events, only 23% of companies are using social media during events to reach remote or non-attendees and industry members. Remote event attendance is booming, so don’t overlook the audience who isn’t right in front of you. This is a huge opportunity to utilize on-site attendee voices to maximize the reach of your message. Let them drum up a healthy sense of FOMO amongst their followers that turn them into future attendees, ready to register (or at least tune in) for your next event. Advertising that specific and marketing that organic is priceless!
General Manager of Digital at Staging Connections, Tim Chapman, says “the fact is mobile phones are part of our everyday life. Don’t see the mobile device as the enemy at an event, embrace it and get it working for you.”
Don’t let buzz on banning mobile devices distract you from the unlimited potential they can bring to any event. When you look at mobile as a tactic rather than a roadblock, you open up the possibilities of engagement and interaction with your audience, and gain data insights to improve year over year and offer attendees the kind of personalized experience they won’t find anywhere else!
This article was originally posted on Freeman blog Related Articles Bring Your Own Device To Events 25 Reasons You’ll Love Event Poll How to trend on Twitter … Read More
4 rules to an effective event hashtag
Mar 19 2018
Most of the conferences and networking events you’ll go to will have their own hashtag. You'll see event planners and marketers alike splashing the hashtag on all communications leading up the event and on the event day itself. The hashtag has become so ubiquitous that it has now become odd not to have one.
As Mashable explains, the pound sign (or hash) turns any word or group of words that directly follow it into a searchable link. This allows you to organise content and track discussion topics based on those keywords. In the events world, hashtags help event attendees organise their online conversations – about panels, speakers, ideas and opinions – and stay connected virtually long after the event itself has ended. These online conversations have become an important part of the life cycle of an event. We've previously discussed the trend towards creating online communities to help promote your event. This hashtag will be crucial in executing this strategy. As corporate event organisers look for new ways to engage their audiences and provide rich brand experiences, incorporating a hashtag is one of the simplest and most effective tools in your marketing arsenal. However, if done wrong and without proper consideration you could be heading towards a huge #fail with no one using it or worse, facing public humiliation (remember Susan Boyle's album launch #susanalbumparty). That's why it's important to choose the right hashtag so that people actually use it. The four golden rules of an effective event hashtag It's Unique Make it memorable It makes sense Keep it short 1. It’s unique The purpose of a hashtag that’s associated with an event is to enable those at the event (and sometimes those who couldn’t make it in person) to connect to one another, share their thoughts, experiences and content, and continue to network after the event.
So if your hashtag is being used by another event or group, or is too broad, it muddies the conversation and makes it hard for your group to find each other.
The best event hashtags are those that are unique to the event at hand. If, say, your event is a travel event, you probably don’t want to choose a hashtag like #travel or #lovetotravel (too broad and not specific enough). You can easily cull unsuitable hashtags by performing a quick search on Twitter and Instagram to see what results are already there. We recommend creating a list of 3 - 5 possible hashtags that you'd like to use, run a search on them and decide from there which one to go with. If all fail, then start again! One thing to consider is dating your hashtag. You would need to decide whether you want it to be specific to that year's event, or whether you have an ongoing event and want to build traction behind the hashtag - #SCtech15 vs #SCTech.
2. Make it memorable
It would seem only reasonable that if you're displaying your hashtag on every piece of communication to promote the event, and throughout the venue on the event day, that audiences would remember your hashtag? Well, unfortunately this isn't the case. If you're organising a travel expo event in June of 2015 and the hashtag is #TravlXpoJn15, it is highly likely people won't remember it, misspell it or can't be bothered to go back and search for it. Was it #travelexpojune2015 #travelex15?
The best hashtags are the most memorable. They relate well to the event at hand (a travel event should probably have the word “travel” in it, for instance), and they stick in the brain either because they’re short and sweet, they make obvious sense, or they’re fun and cool.
A good example for this could be #TravelExpo15 (or whatever the name of the event is).
3. It’s intelligible
Looking back at the previous Travel Expo example the hashtag - #TravlXpoJn15 - isn’t easily readable. When you see the letters you can partially understand what it is meant to say, but not being true words we wouldn't easily remember it. You'll also have to consider when in practice, upper case titles often get removed or people forget to add making your hashtag even harder to decipher - #travlxpojn15 (???). It's safer to use actual words than abbreviations unless they're common ones such an inc. for incorporated. In this instance, a better and more sensible hashtag would be #travelexpo2015. It might be a little long, but at least anyone who sees it – whether they’re at the event or they just stumble across it while browsing social media– will understand what the hashtag is all about at first glance. Additionally, if your event attendees are not sure what the official event hashtag is, using something like the above example means it could be easily guessed.
Other things to consider: Spaces aren't supported. Even if your hashtag contains multiple words, group them all together. If you want to differentiate between words, use capitals instead (#TravelExpo). Uppercase letters will not alter your search results, so searching for #TravelExpo will yield the same results as #travelexpo. Numbers are supported, so you can include dates to help identify your events. Only words and numbers are allowed so don't try to include punctuation marks, ampersands or any other special characters Keep in mind that the @ symbol does something completely different. Using @ before a person’s Twitter or Instagram handle will post to them directly. 4. Keep it short and simple
Last but not least, you want your event hashtag to be short and sweet. In this example, #travelexpojune2015 might be too long. It’s 19 characters long. If someone wanted to share a link, let’s say, while using your hashtag, they’d only have about 100 characters to write their message. And if they want to leave room for a retweet, they’re down to just about 80 characters. For a little context, the previous sentence was 87 characters long.
The shorter the hashtag, the more room your attendees will have to share their thoughts. So instead of #travelexpojune2015, you might want to shorten it to just #travelexpo – much shorter, and it has the added bonus of being useable after the month of the conference, in case you want to make it an annual event.
What's next? Encouraging interaction at your corporate event
Now that you have applied the four golden rules to an effective event hashtag, how will you promote your hashtag to get audiences using it? We've mentioned previously that event organisers include the hashtag on their promotional materials and often the first speaker of the day will mention it during House Rules. However, these are still quite passive approaches. How do you start the conversation and actually encourage people to post?
What if we said you could display a live social feed of all the posts tagged with your event hashtag onto a large screen for all your audience to see? Event Feed is Staging Connections social media wall which pulls in all posts from Facebook, Twitter and Instagram that include the event hashtag. Event organisers have been using it at conferences and awards nights across Australian and New Zealand and have found it to significantly increase their audience engagement and social spread of the event. Interested in using Event Feed at your next corporate event? Head over to the Event Feed page for more information or contact us to start planning your next event. Related Articles Say Hello! to Event Feed - Event Tweet has had an upgrade! How to trend on Twitter 5 Clever Ways to Use Twitter at your event 25 Reasons You'll Love Event Poll Post orginally seen on Adweek and repurposed for events ... Read More