This is the first installment in a three-part series in which Chris Cavanaugh, EVP & Chief Marketing Officer of Freeman, discusses the event technology that is shaping the future of the brand experiences. This post focusses on the impact and future of Virtual Reality and Augmented Reality and how it will shape face-to-face marketing. Creating new ways for event attendees to visualize, engage, and empathize. This post was originally posted on Freeman blog and is the first installment in a three-part series in which Chris Cavanaugh, EVP & Chief Marketing Officer of Freeman, discusses the event technology that is shaping the future of the brand experiences. Keeping up with event technology can be a full-time job. It seems like every week there’s a new application or piece of technology that promises to revolutionize the world of brand experiences. Deciding which technology is right for a given brand, live event, or audience is not an easy decision, given the resources and budget required. There are many drivers, such as the audience’s needs, the strategy, the environment, the brand narrative, and even the brand’s history (to name a few). The best approach is to ask yourself this: what story is the brand trying to tell, and how does this application help deliver the message in a personalized, compelling manner? In this series, I’ll be discussing three technology trends that are currently on the rise, and offering some insight as to why I think they genuinely offer the best opportunities to enhance a brand narrative.
One of the biggest trends that we are all going to see over the next year is the use of virtual reality (VR) and augmented reality (AR). The technologies are closely related, but VR is about creating entirely digital worlds, while AR is about enhancing reality with digital content. As these technologies mature and prices come down, their applications are becoming more and more evident, not just in creating engagement opportunities for audiences, but also as an integral part of the design process. In other words, VR and AR can be just as useful behind the curtain as in front of it. Let’s face it, not everyone is visual. We could all use a little help, right? In terms of design visualization, VR and AR are creating some breathtaking possibilities. With VR, designers and clients will now be able to preview their designs before anything goes into production — in three dimensions, in real time, and with all the context of size, scale, and depth available to them. In the future, as AR technologies become more refined, clients might even be able to preview their designs and experiences in real-world spaces. These applications aren’t just tools to help us tell stories, they’re also the tools that will help us design and build the worlds in which our stories take place. Let’s face it, not everyone is visual. We could all use a little help, right? In terms of content, VR and AR are just starting to come into their own, and consumers are showing a keen interest. Facebook has invested billions in Oculus, and its developers are working on creating avenues for consumption of 360-degree VR content within users’ timeline feeds. The infrastructure is developing, so now it’s up to us to create the content to fill it. As far as engagement, the research is very promising. Studies have shown that this technology can be an incredibly powerful emotional engagement tool, even more so than TV. There’s a widely held belief that VR and AR have the potential to increase empathy, which in turn could result in a deeper, more authentic connection with audiences. Some brands are even using the technology to let users experience life through another person’s eyes. Consider that we’ve only just scratched the surface of VR’s potential. Brands are currently using VR and AR to let consumers interact with products virtually, visit travel destinations or environments they’ve never been to before, and experience concerts or sporting events from the front row. In just a year or two of content creation, our ability to tell impactful stories has already increased by leaps and bounds.
As developers get accustomed to using VR and AR as storytelling tools, I think we’ll start to see them dramatically expand the use of these technologies and push their limits. In the hands of our most creative people, there’s no telling what new applications are out there that we haven’t even seen yet.
Therein lies the power of VR’s evolution. The Internet was around for years before people discovered that social sharing was the key to driving content adoption. There’s a good chance we’ll see the same growth with VR and AR. Stay tuned for my next article, when I’ll be discussing my thoughts on live streaming and events. The Staging Connections Group Limited (SCGL) was acquired by the world’s largest brand experience company, Freeman, in October 2015. As the world’s largest brand experience company, Freeman helps organisations connect with their customers by delivering seamless, innovative, and immersive brand experiences and events. Through comprehensive solutions including strategy, creative, logistics, digital solutions, and event technology, Freeman helps clients increase engagement and drive results. … Read More
IMEX Insider: 4 event tech trends you need to know about
Mar 19 2018
Every year, event professionals, venues, event agencies, and event service providers and suppliers make the pilgrimage to IMEX - the worldwide exhibition for incentive travel, meetings and events. This year, we sent our Marketing Manager, Adele Symonds, to Las Vegas to get the inside scoop on what's hot in the world of events and what we can expect to hit our shores. Below Adele shares her insights and experience after attending this year's event over two action-packed days in October. Pictured: Attendees queuing to enter the show floor on Day 1 of IMEX 2016.
-- IMEX 2016 was big, I mean really big. With over 3,250 exhibitors, 3,200 hosted buyers and 12,000 attendees you could forgive me for frequently getting lost. An event of this size could certainly use a mobile phone app that uses augmented reality to show me where I need to go – think Google Maps for IMEX. Pictured: Staging Connections; marketing manager, Adele Symonds, enjoying a virtual tour of Qualia Resort at IMEX 2016.
IMEX claims to be the pulse of the meetings industry, and if the technology on show was anything to go by, our industry is set to embrace event technology like never before. Data will continue to be a critically important tool and future technologies will do more than just basic analysis. They will aggregate all the available data, enabling event organisers to understand where attendees went, what sessions they attended, what social media they used and other behaviour to give genuine return on investment reports and help improve future events. There were four event technology trends that stood out for me: 1. Wearable Technology for events Apple Watch, Google Glass, even virtual reality—they’re all going to become as common a sight at major events as your co-worker’s Fitbit. Smart badges and wristbands will soon replace the name badge and the exchange of printed business cards. Everyone’s wearing them already, so why not make them work for your event? These devices can serve not only to track attendee activity, but to market and promote your event as well, by sending messages and posting on social channels. 2. Beacons
Beacon technology is one that I had predicted we’d see more of, but it has been slow to be adopted.
Networking in particular can be greatly improved by using beacons to show users locations, stands and sessions in their area. Aimed at facilitating more meaningful connections, using beacons to connect people can create more memorable events. Particularly events as large as IMEX where connecting with the right people can be tricky.
Beacons assist by recognising attendees in the venue, and letting them join ongoing conversations with other users at the same session or function, enabling a new level of interaction. Tapping into this engagement, organisers can also run in-app polls in real time and drive survey responses from those same users. Beacons can also be used for to benefit event organisers by tracking how people navigate their way through your event or exhibition. It provide amazing insights about how long on average people spent at exhibitor booths and can provide insight into how to improve your event's layout. Pictured: Over 3200 exhibitor on show at IMEX 2016.
3. Holograms
I saw some really cool examples of hologram technology on the show floor, which will enable speakers who are unable to attend, the opportunity to connect with that audience. It will offer limitless opportunities for speaker sessions and entertainment. 4. Gamification Gamification was another key theme at IMEX. I attended a great session ‘Gamification is serious business’, by Charles Beris from Play with a Purpose. The session investigated how brands can blend psychology with technology to create fun, competitive experiences that drive engagement, loyalty and brand/message recall.
IMEX America was incredibly interesting, exciting and, above all else, it was completely energising. It showed the strength of the global events industry, the creativity of event professionals, and gave an insight into what the future of events will look like. ... Read More